Here you'll find answers to some of the most frequently asked questions. From pay structure to best practices in behavior management, we've got you covered!
Don't see a question you're looking for? Let us know! We're always adding more helpful Q&A's!
What's the difference between Lead and Support Specialist?
What is the full vetting process and certification requirements?
What about pay rates?
Is there insurance coverage?
What does it mean to be an Independent Contractor?
What do I do if I have additional expenses from an event?
How do I address additional kids who are not registered for an event but show up?
Is there a place i have access to promotional materials?
What kind of attire should I wear to events?
Why was my account suspended?
What happens if I'm late to an event?
The main difference between a Lead and Support Specialist is pay, responsibility, and requirements. You can see the list of requirements and responsibilities of becoming a lead here, and the pay rate differences here.
You can find our full vetting process here!
Pay rates vary depending on event. At the time of booking for a non-playgroup, the rate will be proposed on the site for your acceptance. Check out the full list of rates here
Yes! We are a fully insured company with additional insurance coverage for each individual Specialist on our site. For more detailed information, please contact firstname.lastname@example.org
Being an independent contractor simply means that you'll file your own taxes, make your own schedule, and have professional ownership of the experience on PAL. If you have specific questions please contact email@example.com.
If working an event and additional families with kids show up expecting to be accommodated, first check in with the onsite manager on what to do. Politely let the parent know that they are not registered and that you'll need one moment to speak with your manager.
if you are the manager, be sure to politely let the parent know that they have not registered (if they have not already indicated) and work quickly to remedy the issue. If you have the capacity, let the parent know you'll need to take down their information, and that we will contact them later to request payment through an invoice. If you are at full capacity, kindly let the parent know that and apologize that we could not accommodate this time. Let them know of any upcoming events and encourage them to signup and register online beforehand.
Yes! We will continuously add editable promo materials to the knowledge center, but if there is a specific material you'd like that is not currently in the knowledge center, please contact Zoe at firstname.lastname@example.org to request materials.
We recommend considering the following attire for each type of event:
Wedding: Black pants or skirt (no leggings, jeans, sweats, or flip flops), button up blouse or business casual top (be sure to check in with the event manager if there is a specific dress code the wedding party would like for vendors)
Birthday Party: Comfortable athleisure (no baggy sweats or flip flops), casual dresses, nice jeans and shirt.
Private Corporate or other: Black pants or skirt (no leggings, jeans, sweats, or flip flops), button up blouse or business casual top (be sure to check in with the event manager if there is a specific dress code the hosts would like for vendors)
Playgroup: Comfortable athleisure (no baggy sweats or flip flops), casual dresses, nice jeans and shirt.
Accounts are suspended for the following reasons:
Misconduct - Reasons for Profile Suspension
Late Policy Violation
Misuse of Site (Terms Of Service)
Misuse of Brand
Persistent negative reviews from parents
Dishonest representation of self
Indication of persistent poor communication with parents, children, and/or team